The UK Gambling Commission (UKGC) has started work on developing new rules for the gambling industry by asking stakeholders to participate in a consultation process. As part of the consultation, the UKGC is calling for operators to contribute ideas, knowledge and advice on three areas.
The first focus for the consultation is in developing new methods for the protection of interactions with customers, specifically in the area of problem gambling. The UKGC wants to develop new guidance for gambling operators on how to interact with and help customers who could be at risk of gambling harm. The UKGC is also working on developing a more effective Alternative Dispute Resolution (ADR) process, which will cover the whole range of customer disputes and complaints. And the third area of focus is on software known as Gambling Blockers, which enable at-risk customers to block access to gambling sites. The UKGC is aiming to develop ways to offer this technology for free.
In announcing the consultation process, the UKGC has stated that the three areas outlined will form a key part of its work in 2019, which will continue the work stated in 2018 in encouraging the involvement of a wider range of stakeholders – including local companies, community groups and consumers – in developing policies and rules for the industry to follow.
Commenting on the announcement, Gambling Commission Executive Director Paul Hope said that the organisation wanted to hear from as many interested parties as possible, in order to help develop policy changes to better protect customers from gambling harm:
Making gambling fairer and safer is at the heart of how we regulate and better customer interaction, higher ADR standards and facilitating readily available blocking software are all part of this.”
Andie Hughes is a UK-based freelance betting and gambling writer with over a decade of experience in the industry, having written for Betfair, ESPN, Boylesports, Sporting Life and various other popular betting sites. Contact Andie at firstname.lastname@example.org.