Gambling Commission Redesigns Licence Process

online redesign concept

The UK’s gambling watchdog, the Gambling Commission (UKGC) has announced that it has revamped its online licence application process.

The new application system has been redesigned in order to offer UKGC applicants and members with a better quality of service, along with streamlined procedures. The new portal is also in-line with the style and function of the GOV.UK site, used by the UK government to publicise and provide access to its services for all UK citizens.

According to the UKGC, the aim of the redesign is primarily to make it easier for licence applicants to more quickly and easily submit their applications. From an operational perspective, the new service will also enable staff at the UKGC to benefit from an improved range of tools, including digital Disclosure Barring Service checks, when processing applications.

Among the other changes are the addition of an automatic email and text alert service to the UKGC system, which will keep relevant parties updated on the progress of their application as it is dealt with by commission staff. In a statement outlining the changes, the UKGC said that the update to their application process was part of a continuing effort to modernise:

This improved licence application service has been developed as part of our ongoing commitment to improving the way we regulate by simplifying, automating and digitising the licensing process.”

The UKGC have also stated that they are working on a new management and maintenance tool for dealing with personal licences, which they hope to introduce by April 2019.

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