The UK Gambling Commission (UKGC) has taken a revolutionary move by introducing an advanced tool called ‘Resolver’. The Commission has recently announced its launch. It has developed the resolver tool with an aim to offer a fair tool to the gamblers to complain. The tool will record all the complaints related to gambling and will ensure that they all are resolved within the minimum possible time.
On one hand, it will make the complaint making the process simpler and convenient for the players while on the other, the tool will help the operators in managing the complaints efficiently. It will keep the record of every complaint and will help the business to make a decision in the favor of customers in order to achieve absolute client satisfaction.
Discussed Below Prominent Advantages of Resolver Tool:
Benefits of the Resolver Tool
Extensive Information on Issues
To start with, the Resolver complaint tool puts forth extensive information and details about the complaint issues. This simply means that customers facing the problem with gambling can choose their specific issue. The entire process of making the complaint will be guided to you by the tool.
The best part about this tool is that it does not act as an intermediary between the one who has made the complaint and the other to whom the complaint is directed. Thus, the tool creator is not likely to support any of the party and stays neutral. The Resolver tool gives a fair platform to all the gamblers to make complaints against the casino operators. It also assists the players in taking the most appropriate decision.
Acts as Email Service
The complainants must know that that this new tool acts as an email service. For instance, if you are making a complaint then it will be sent from your own Resolver email address. This hints at the fact that this tool is designed to standardize the complaint process. In fact, it also offers email templates and guides you to structure your letter in the most perfect manner.
Separate Case File
Once you have made the complaint through the Resolver tool, then a separate case file will be created for you. This file will have all the relevant details about your complaint. In case, you are not satisfied with the way your complaint is being treated, you can move it to the next level with the help of tool’s guidelines. It will help you throughout the complaint process.
The resolver tool is being promoted to make the gamblers aware about their right to complain. It also makes it convenient for them to raise their voice against the gambling operators. It works as an independent service to the UK Gambling Commission and aims at offering complainants a complete control over their complaints.
As an industry stakeholder, if you are looking for more information on this new tool, Resolver then you can visit its website. The gambling operators can go through the FAQ section of the site. Once the entire information and details of Resolver have been acquired, it will be much easier for both the businesses and the gamblers to resolve and file the complaints respectively.
Therefore, if you have always found it difficult to contact the casino operator to file your complaint, then using the resolver tool should help. The tool is sure to help you out with making complaints, unlike operators that sometimes run out of the solutions. It is true that the resolver tool will bring about a great change in the UK gambling industry. It will offer a better gambling experience to all its players.